Privacy Policy

Last updated: February 3, 2026

At Celmes, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.

1. Information We Collect

1.1 Information You Provide

We collect information you directly provide to us, including:

• Account registration information (name, email address, password)
• Profile information (display name, avatar, bio, location)
• Professional profile details (business name, services, qualifications, certifications)
• Property listings (descriptions, photos, location, pricing)
• Communications with other users through our messaging system
• Quote requests and booking information
• Reviews and ratings
• Payment information (processed securely through third-party payment processors)

1.2 Automatically Collected Information

When you use Celmes, we automatically collect certain information, including:

• Device information (IP address, browser type, operating system)
• Usage data (pages viewed, features used, time spent on platform)
• Location data (if you grant permission)
• Cookies and similar tracking technologies

1.3 Information from Third Parties

We may receive information about you from third-party services you connect to your Celmes account, such as social media platforms for authentication.

2. How We Use Your Information

We use your information for the following purposes:

• To provide, maintain, and improve our platform and services
• To create and manage your account
• To facilitate connections between customers and service providers
• To process transactions and send related information
• To send you technical notices, updates, and support messages
• To respond to your inquiries and provide customer support
• To send you marketing communications (with your consent)
• To personalize your experience and show relevant content
• To monitor and analyze usage patterns and trends
• To detect, prevent, and address fraud, security issues, and technical problems
• To comply with legal obligations and enforce our terms

3. How We Share Your Information

3.1 Public Information

Certain information you provide is publicly visible on our platform, including professional profiles, property listings, reviews, and ratings. Be mindful of what information you choose to make public.

3.2 With Other Users

When you request a quote or contact a service provider, we share relevant information to facilitate the connection, such as your name, contact details, and service requirements.

3.3 With Service Providers

We share information with third-party service providers who perform services on our behalf, including:

• Payment processing companies
• Cloud hosting providers
• Analytics services
• Customer support tools
• Email delivery services

3.4 Legal Requirements

We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, prevent fraud, or ensure the safety of our users.

3.5 Business Transfers

If Celmes is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Security

We implement appropriate technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

5.1 Access and Correction

You can access and update most of your information through your account settings. If you need assistance, contact us at privacy@celmes.com.

5.2 Data Deletion

You may request deletion of your account and personal data by contacting us. We will delete your information within 30 days, except where we are required to retain it for legal purposes.

5.3 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any marketing email or updating your preferences in your account settings.

5.4 Cookies

Most web browsers accept cookies by default. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent. However, some features of our platform may not function properly without cookies.

5.5 Do Not Track

Our platform does not currently respond to "Do Not Track" signals from browsers.

6. Data Retention

We retain your information for as long as your account is active or as needed to provide you services. We may also retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements. After account deletion, we may retain certain information in anonymized or aggregated form.

7. Children's Privacy

Celmes is not intended for users under the age of 18. We do not knowingly collect information from children. If we become aware that we have collected information from a child under 18, we will take steps to delete such information.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using Celmes, you consent to the transfer of your information to these countries.

9. Third-Party Links

Our platform may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of significant changes by posting a notice on our platform or sending you an email. The "Last updated" date at the top of this policy indicates when it was last revised.

11. Your Privacy Rights Under UK GDPR

If you are located in the UK or European Economic Area, you have additional rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing
• Right to withdraw consent at any time
• Right to lodge a complaint with a supervisory authority

To exercise these rights, please contact us at privacy@celmes.com.

12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at: